The Owners Association Manager is required to:
Develop and implement strategies for the management of the common areas.
- Reviewing policy and making recommendations for policy generation and implementation of procedures set by the board.
- Act as the official representative of the board and owner’s association before relevant authorities.
- Coordinating communications amongst board members particularly when conducted via email; summarize results and ask board to ratify at future meeting so it is read into minutes.
Responsible for all administrative and secretarial services to the board and the owner’s association.
- Assist the owner’s association exercising its functions and powers.
Developing or updating contract specifications to assist in tenders on behalf of the owner’s association.
Ensuring contracts for services are appropriate, competitive and perform according to specifications of the owner’s association and report to the board or general assembly.
Implementing and managing a professionally forecast budget that adheres to the association’s strategies yet provides results.
Providing a high level of customer service – timely answering of phone calls, responding to emails and other correspondence, answering all questions and going the extra step to assist the client.
- Process insurance claims.
- Undertake basic credit control processes.
- Supervise legal proceedings, under the law of RERA in the Kingdom of Bahrain.
- Documenting and maintaining records of the owner’s association including a roll of all Owners and their addresses, while maintaining confidentiality of private Owner’s information.
- The manager has an obligation to honestly and legally perform services and should never do anything he or she feels is against the law or potentially liable to the association.